Contact Us

Payment Methods We currently use a 100% secure Credit and Debit card payment processor, (Sagepay), for your safety and convenience. We also accept payments using Paypal and if you would like to pay over the phone, that is fine, simply call the order hotline on 0161 359 3655. American Soda is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites. Delivery When an order is placed you will receive an order confirmation by email. When we have dispatched your order you will receive an email with a link for you to be able to track your parcel. All our orders are fully trackable which allows us to offer a better service. International orders may take longer to arrive due to customs delays etc. Countries such as Norway are well known for customs delays and it is not infrequent for deliveries to take up to 6 weeks to arrive! We will not be held responsible in any way for any delays and subsequent issues with the sell by dates / product condition. Please note that we can not be held responsible for any additional taxes or duty/import charges that may be charged to a recipient of a parcel for overseas customers. If you unsure if you are likely to be charged we recommend that you contact your country’s customs service before placing your order. Please note that the American Soda will not and can not be held liable for any losses, costs, damages or expenses incurred by the customer for any failure to meet an estimated delivery date. Damages/Shorts The purchaser is bound to inspect the condition of the packaging of the goods upon delivery. In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within one week, (7 days) of physical receipt. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 1 week, (7 days), after physical receipt of merchandise. Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that your item has been damaged we will do our best to remedy the situation quickly for you. Should your item arrive damaged please do not dispose of the item before contacting us as we may require photographic proof of any damage in order to make a claim for the damages! Hot Weather WARNING: During the summer months some products, especially confectionary, may melt during transport. All orders containing such products are shipped at the CUSTOMERS OWN RISK. We store our chocolate products in temperature controlled units during spells of hot weather in order to keep these products in good condition. However, once shipped we are unable to control the temperature that the goods are shipped at and therefore we are unable to take responsibility for items that, once delivered, turn out to have suffered any type of heat damage. VAT All prices you see on the website are inclusive of VAT, what you see is what you pay. Website Problems Please report any technical issues or errors with this site to info@americansoda.co.uk

powered by Shopgate